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What are your rights when buying from an overseas website?

What are your rights when buying from an overseas website?

When you buy goods or services online from a business based in Australia you are protected by the same Australian Consumer Law that applies also to purchases made at a physical store.

If you buy online from an overseas trader, Australian Consumer Law may not apply and may only offer you limited protection. This could make it difficult for you to benefit from a warranty or to get a refund, replacement or repair if the goods you receive are defective.

Before purchasing from overseas you should also satisfy yourself that repair facilities and spare parts are reasonably available in Australia.

Find out more about your online shopping rights on the NSW Fair Trading website.

© State of New South Wales through NSW Fair Trading