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Public library statistics

The State Library collects comprehensive statistics from councils annually about their library services.

Under section 5 of the Library Act 1939 the Library Council of NSW makes careful inquiry into the administration and management of every local library in NSW.  Key annual statistics are then used by public libraries for planning, developing and managing library services.

Please find the annual statistics below to download for your use.

Public library statistics

PDF Excel
PDF icon2013/14 (PDF 2.1 MB) File2013/14  (Excel 1.2 MB)
2012/13 (PDF 1.6 MB) File2012/13  (Excel 1.2 MB)
2011/12 (PDF 1.5 MB) File2011/12  (Excel 2.2 MB)
PDF icon2010/11  (PDF 8.69 MB)  
2009/10 (PDF 683 KB)  

Please contact Public Library Services staff for access to earlier statistics.

Summary statistics

There are 367 public libraries in NSW, with a further 34 satellite locations and 20 mobile libraries servicing small and isolated communities (as at March 2015).

The key indicators of public library use show that they are highly valued by their communities. See Public Library Statistics 2013/14 - Executive Summary for further analysis and graphs showing trends.

  • 34.87 million visits to NSW public libraries
  • over 45 million loans
  • over 7.7 million internet sessions in public libraries (including WiFi)
  • over 3 million library members
  • more than 67,000 public programs and events 
  • more than 1.5 million people attended public programs
  • more than 10 million website visits

Source: State Library of NSW (Bibliostat March 2015)

Statistics Collection

The collection of NSW Public Library statistics is via Conduit. Conduit is an online resource that can be accessed via your web browser. Library managers and councils have been provided with logins. If you have any technical issues with Conduit please phone: 1800 800 805 and choose Client 4 or email If you have any questions about the content of the form please contact Kathy Morrison on 9273 1528 or or Mylee Joseph on 9273 1521 or

Enquiry completion rate

The Library Act 1939 s10 sets out that public libraries are to offer free basic reference services to the community. Reference assistance is a core service, and is one of the facets of library service that is a point of difference between libraries and other agencies. Collecting and reporting data for this important indicator of use assists to demonstrate the value of public libraries.

Enquiry completion rate (ECR) survey differentiates information requests and customer service requests, it also combines the requests to create an Enquiry completion rate total.

If you are already collecting detailed statistics and reporting them annually to the State Library please continue to use your existing method.


8 February 2016
9 May 2016
8 August 2016
7 November 2016
13 February 2017

The survey runs from Monday to Sunday


For the person at each library service co-ordinating the Enquiry completion rate (ECR) survey

  1. Read the ECR definitions (below) 
  2. Download the ECR daily tally sheet
  3. Print one copy for each branch for each day they are open
  4. Train all staff who service clients in how to fill in the forms
  5. Make the forms available for the week
  6. At the end of the week download the ECR form (excel spreadsheet) which matches the number of branches at your library service
  7. Save the spreadsheet
  8. On the results sheet tab enter the dates of the survey – this will embed them on the location pages
  9. Fill in the location page information for your branches, save the spreadsheet
  10. Save the spreadsheets so that the data is available for your annual statistical return (you do not need to send these to the State Library, we just require your totals at the end of the financial year)
Blank forms

These forms were originally developed by the Public Libraries Evaluation Group (PLEG).

FileECR Definitions  (Word 19KB)
FileECR daily tally sheet  (Word 14.42 KB)
FileECR form - 1 location  (Excel 46.11 KB)
FileECR form - 2 locations  (Excel 54.96 KB)
FileECR form - 3 locations  (Excel  65.35 KB)
FileECR form - 4 locations (Excel 75.84 KB)
FileECR form - 5 locations  (Excel 86.23 KB)
FileECR form - 6 locations  (Excel 96.5 KB)
FileECR form - 7 locations  (Excel 106.93 KB)
FileECR form - 8 locations  (Excel 117.42 KB)
FileECR form - 9 locations  (Excel 127.72 KB)
FileECR form - 10 locations  (Excel 137.93 KB)
FileECR form - 11 locations  (Excel 148.37 KB)
FileECR form - 12 locations  (Excel 158.88 KB)
FileECR form - 13 locations  (Excel 170.84 KB)
FileECR form - 14 locations  (Excel 179.82 KB)
FileECR form - 15 locations  (Excel 191.74 KB)