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Aged care

Finding information about aged care services can be very difficult. Here are two places you can find help.

10 questions to ask

10 questions is a series of pamphlets written by nurses, doctors and experts with experience in aged care. Each leaflet focuses on an individual aspect of care to increase consumer knowledge and make the journey into residential aged care easier.Poster of 12 aged care pamphlets

You may find these leaflets useful when:

  • Searching for a high quality residential aged care facility
  • Reviewing the quality of your current residential aged care facility
  • Deciding between two residential aged care facilities that appear similar.

The twelve pamphlets cover:

  • staffing in residential aged care
  • GP services
  • your cultural needs in residential aged care
  • palliative care 
  • contract and fees
  • facilities and lifestyle 
  • lesbian, gay, bisexual, transgender, and intersex needs in residential aged care
  • questions for Aboriginal and Torres Strait Islanders to ask
  • dental and oral health 
  • mental health 
  • rural and remote care 
  • dementia 

My Aged Care

My Aged Care can help you access aged care services and information.

You can call the My Aged Care contact centre on 1800 200 422 Monday to Friday 8am - 8pm and Saturdays 10am - 2pm.

There is information on getting started, help at home, aged care homes, costs, finding a service, and quality and complaints.

You can also see other people's stories and see what aged care decisions they have made.