Ask a Librarian: frequently asked questions
If you have a question about the Ask a Librarian service, find out if it's already been answered.
- Why can't I access an eresource at home?
Some eresources can only be used in the Library. Look for the card icon to see if you can use the eresource from home.
If you can see the card icon but still can't access the eresource, try clearing your cookies and cache, then restart your internet browser.
Still can't access the eresource? Contact Ask a Librarian with your Library card number and the eresource name and we'll do our best to help.
Note: To use eresources at home, you must be a NSW resident and have a Library card or a registered NSW public library card from a participating library.
- Can I use Ancestry Library Edition from home?
No. You can only access the library's subscription to Ancestry Library Edition on a Library computer in the Marie Bashir Reading Room or on your own device using the Library's free wi-fi.
- Can the librarians do extensive or ongoing research for me?
No, librarians can not do extensive or ongoing research.
You can employ a professional researcher from organisations such as:
The Library does not accept responsibility for any aspect of their work or for any fees incurred.
The Ask a Librarian Service Guidelines explain how we can help with your research.
- Can Library staff value an object such as an old book?
No, the Library does not provide a valuation service.
You can find a list of approved valuers at the Australian Government Cultural Gifts Program.
The Library does not accept responsibility for any aspect of their work or for any fees incurred.