Scheduled maintenance: requesting in the catalogue will be unavailable on Sunday 3 March between 3am and 4am AEDT. We apologise for any inconvenience.

Evaluating your public library building


This Evaluating Public Library Buildings template, and supporting information, is an updated version of the former Post Occupancy Evaluation tool provided in People Places: A Guide for Public Library Buildings in NSW. It has been expanded to give public libraries and their staff additional tools and options to evaluate performance of the library building, services and facilities.

Like the previous post-occupancy evaluation-building appraisal and user survey tool, the questions included in this resource are based on the criteria discussed in People Places. However, this version expands on the previous framework to reflect on public library buildings and can be used to:

  • measure the functionality and appropriateness of a new library design and its performance in relation to a design brief or to common standards
  • evaluate performance at the end or at key points of a building’s lifecycle, with the outcomes used to inform a design brief for a new or upgraded facility
  • evaluate how well a library is performing post completion or over time and to ensure the building is able to adapt to changing social and demographic change
  • conduct community engagement to support council and library strategic planning processes.

Given the continued and increasing importance of public libraries as valued community hubs, it is fitting that the community and other important stakeholders play an important role in shaping their design, delivery and ongoing improvement.

Analysis of current library trends indicates that public libraries increasingly provide a valued ‘third place’ beyond the home and workplace. To fulfil this role—and to respond to varying community needs and remain economically viable—libraries must be flexible. Flexibility extends to program and service delivery, location and building layout. As every public library should reflect the unique needs, demands and aspirations of its community, library staff must maintain a deep understanding of their community through regular data collection and community consultation. 

How to use this tool

This tool provides a systematic yet flexible set of tools for measuring impact and effectiveness of library buildings and services. The techniques and questions seek to encourage reflection and discussion of the issues that impact on library buildings design and broader library services.

Evaluating Public Library Buildings

This tool provides a template for recording details of your library and undertaking a self-guided evaluation of the performance of the library building. You can complete all sections or just those that are relevant to your current needs. You can also use the tool repeatedly over time, for example comparing your new or refurbished building to your 'old' library building.

Evaluating public library buildings template

Evaluating Public Library Buildings - customer feedback

This section provides information and templates to help you explore the perspectives of current library users. It can also be used to understand the perspectives of people who do not use the library and to understand any barriers to participation.

Evaluating public Library Buildings - customer feedback