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Let's talk scams

Logo, scams awareness week in black letters

Scams Awareness Week will take place on 8 to 12 November 2021. The theme for the week is Let’s talk scams

The State Library is a partner with the ACCC for Scams Awareness Week. We are working with public libraries to help spread the message about scams, how to avoid them, and how to get help. 

So far this year, Scamwatch has received over 200,000 reports about scams with over $222 million lost. Investment scams and dating scams are the top two scams by amount lost. Source: Scam statistics 

The goal of this year’s Scams Awareness Week is to encourage people to talk with each other about scams. People don’t have to have fallen victim to talk about scams. Scams are rife and most people have encountered a scam in one form or another. It’s important to get people talking, sharing their stories and raising awareness about scams.

It’s also important to help remove shame from talking about scams (especially if a person has fallen victim to a scam) and highlight that a simple conversation can help stop a friend, a loved one, a colleague or even yourself from falling victim to a similar scam or help get out of a scam.

On this page you will find:

  • how your library can get involved in Scams Awareness Week on social media
  • articles, posters and a presentation about scams you can use at an event, program or meeting
  • how you can host or promote the Legal Aid NSW webinar on Tuesday 9 November
  • where to download information to give away.

How can libraries get involved in Scams Awareness Week?

You may already have talks and events planned. Any event that promotes conversation and lets people know how to avoid scams and where to get help is important.

The programs on this page can be used in addition to any events you have scheduled.

You can get involved by:

  • posting on your social media channels during Scams Awareness Week 
  • publishing an article
  • showing the scams presentation to your library staff or at an event
  • hosting or promoting the Legal Aid NSW webinar on Tuesday November 9
  • displaying posters
  • providing information and resources about scams to your community.

Social media

You can simply share the ACCC’s posts during the week, or create your own posts. 

Share posts from the ACCC

The ACCC will be posting throughout the campaign on:
•    Scamwatch Twitter @Scamwatch_gov
•    ACCC Facebook ACCCConsumerRights
•    Your Rights Mob Facebook ACCCYourRightsMob

Watch out for their posts and share them on your library’s Facebook or Twitter account. Use the hashtag #ScamsWeek2021.

Create your own posts

There's a lot of information to highlight on the Scamwatch website. Create your own posts highlighting information useful for your community, or use the suggested posts below on your social media channels.

Social media posts
Use the text below and images provided and post every day during Scams Awareness Week.

Post 1
Have you recently been receiving text messages about missed calls, voicemails or deliveries? Scamwatch has received over 16,000 reports about these scams since August. The text messages ask you to tap on a link to download or access something. If you receive one of these messages, do not click or tap on the link. Delete the message immediately. Find out more at Scamwatch #ScamsWeek2021

Post 2
Do you know the 10 most common scams? Are scammers more likely to target you via your phone or email? What age group is most commonly scammed? Find out at Scamwatch #ScamsWeek2021Woman looking to front, words next to her saying "The more we talk about scams, the less power they have"

Post no.3
Have you heard about COVID-19 scams? Scamwatch has received over 6415 scam reports mentioning the coronavirus since the outbreak of COVID-19. Common scams include phishing for personal information, online shopping, and superannuation scams. Find out more at Scamwatch #ScamsWeek2021

Post no.4
Scammers are getting increasingly sophisticated in their attempts to get your money or personal details. Get some tips about how to protect yourself from scammers from Scamwatch #ScamsWeek2021

Post no. 5
Real people are affected by scams every day. Read some real life stories and learn how you can avoid being scammed #ScamsWeek2021

Use the Scams Awareness Week logos or social tiles in the zip files below in your posts.

Package iconScams Awareness Week logos

Package iconScams Awareness Week Speak up social tiles

Articles, poster and presentation


Website or newsletter article

Use the suggested article below on your library's website or newsletter.

Do you know what the most harmful scam in Australia is? At the moment it's investment scams. 
Who do you think lose more money to scams, men or women? Apparently it’s a pretty even split!
What do you think is the most common way scammers try and scam people? Phone, email, social media? Phone and email are the top two, followed by text, internet and then social media.
How much money do you think Australian’s are losing to scams? Is it a couple of thousands or in the millions? It’s actually in the millions, $851 million in 2020 to be exact.

It’s important to talk about scams so we can learn how to avoid them and how to get help if we have been scammed. 

Go to the Scamwatch website at to find out about the different types of scams, how to identify a scam, how to report a scam and where to get help.

Feature article from the ACCC

You can use the following article, an interview with the ACCC Deputy Chair, Delia Rickard.



The ACCC has provided the following presentation with notes. You can use the presentation at a staff meeting, event or program. Feel free to tailor the presentation for your community or audience. 

FilePowerpoint presentation

PDF iconNotes for powerpoint presentation


Print and display the posters below.

PDF iconsaw2021_a4_posters.pdf

Hand holding an iphone with the words unknown caller

As part of Scams Awareness Week, Legal Aid NSW is hosting a webinar for the community about how to spot scams and what to do if you get scammed. It will feature speakers from Fair Trading NSW and Legal Aid NSW.

Libraries are encouraged to get involved. You can host an event in your library, live stream the webinar on your Facebook page or simply promote the event in your newsletter or on social media channels.

The webinar is being held on November 9 from 1pm - 2pm. It will be available to watch via Legal Aid NSW’s Facebook page or on GoToWebinar - both options are available via one link: 

Hosting the webinar

  • How do I host an event in my library – how can I show the webinar on a library screen for an audience to watch?
  • Can I live stream the webinar via my library's Facebook page?
  • Is registration required to join the webinar?
  • Will people watching the livestream be able to ask questions?

Find out the answers to these questions and more in the Information for Libraries fact sheet.

PDF iconInformation for libraries

Promoting the webinar 

Use the following text to promote the webinar or your library event via newsletters, your website or social media. You may edit the text to suit your needs. 

You can use any of the images in the zip file below. You will find posters and images you can use on social media

Package iconImages zip file

Option 1: 

It's Scams Awareness Week from 8-12 November and that means it's time to talk about scams. Legal Aid NSW is hosting a webinar about how to spot scams and what to do if you get scammed. The webinar will feature speakers from Fair Trading NSW & Legal Aid NSW. Join in on November 9, 1pm - 2pm by watching live on Legal Aid NSW’s Facebook page or on GoToWebinar - 

Option 2: 

Last year, Australians lost over $851 million to scams. Find out about how to spot scams and what to do if you, or someone you know, gets scammed. Join this free webinar hosted by Legal Aid NSW on November 9 at 1pm - 

Option 3: 

How many scams a day do you get? Find out how to protect yourself from scams by joining this free webinar hosted by Legal Aid NSW on November 9 at 1pm - 

Option 4 

A simple conversation can stop someone you know falling victim to a scam. Find out about how to spot scams and what to do if you, or someone you know, gets scammed. Join this free webinar hosted by Legal Aid NSW on November 9 at 1pm - 

Option 5 

Do you know what to do if your client gets scammed? With scams on the rise, find out how you can help your clients spot scams and what to do if they get scammed. Join this free webinar hosted by Legal Aid NSW on November 9 at 1pm - 


You may wish to print or order information for your library customers to take away during Scams Awareness Week.

Little black book of scams
The Little black book of scams is an important tool for consumers and small businesses to learn about scams including:Book cover, Words little black book of scams in white letters on black background

  • the most common scams to watch out for
  • the different ways scammers can contact you
  • the tools scammers use to trick you
  • the warning signs
  • how to protect yourself, and
  • where you can find help.

It is available to download in English and ten community languages. You can also order hard copies in English.

Little black book of scams

Be safe, be alert online
A directory of Australian government agencies that can help you protect your online safety and security. This quick reference guide includes tips on how to protect your personal information online, where to get help and information about: 

  • the eSafety Commissioner
  • the Australian Cyber Security Centre
  • the Office of the Australian Information Commissioner
  • the Australian Competition and Consumer Commission (Scamwatch).

Be safe, be alert online


Beware of scams

The Services Australia factsheet Beware of scams is available in 26 languages. It provides tips on how to protect your personal information, how to identify a scam by knowing what Services Australia will and won’t do and what to do if you have been scammed.

Beware of scams