The Library is open over the October long weekend, with reduced hours on Monday 2 October 2023. View the long weekend opening hours here.

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Need help with your research?

Librarians are available to help with your research while the Library is closed onsite.

Do you have a quick question?


Chat with a librarian online

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Library Chat is available at the following times:

  • Monday to Friday: 9 am to 5 pm
    (Not available weekends and public holidays)

If Library Chat is unavailable, please use our Ask a Librarian form.

Call and leave a message

To speak with a Librarian, please call (02) 9273 1414 and leave a detailed message, including:

  • Your full name
  • Your best contact number
  • A brief outline of your request

We will respond to your enquiries as soon as possible, from 9 am to 5 pm, Monday to Friday.

Would you like more in-depth assistance?

Ask a Librarian

Would you like us to suggest resources from the collection to help with your research?

Ask now

We will get back to you within seven working days.

Library Q&A:

Most eresources can be used at home but some are only accessible in the Library. Look for the card icon to see if the eresources is accessible from home.

Try clearing your cookies and cache, then restart your browser.

Still not able to access? Contact Ask a Librarian with your Library card number and the eresource name and we’ll do our best to help.

Remember you need to be a New South Wales resident and have a Library card or a registered NSW public library card from a participating library to use the Library's eresources at home.

No. You can only access the library's subscription to Ancestry Library Edition on a Library computer in the Governor Marie Bashir Reading Room or on your own device using the Library's free wi-fi.

We're not able to do extensive or ongoing research. You can employ a professional researcher from organisations such as:

Professional Historians Association NSW

Society of Australian Genealogists

The Library does not accept responsibility for any aspect of their work or for any fees incurred. See the Ask a Librarian Service Policy for ways that we can help with your research.

We do not provide a valuation service.

Visit the Australian Government Cultural Gifts Program for a list of approved valuers.

The Library does not accept responsibility for any aspect of their work or for any fees incurred.


Research guides

We’ve prepared guides to help you to independently research using the Library's collections.

Ask a Librarian Service

Check or update your question

Check the progress, update or cancel your question.

Ask a Librarian Service Guidelines

We can support you to find information in a variety of ways through Ask a Librarian. These guidelines are designed to help you understand the different levels of support that we can provide.