Scheduled maintenance: requesting in the catalogue will be unavailable on Sunday 3 March between 3am and 4am AEDT. We apologise for any inconvenience.

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Library Chat is available from 9 am to 5 pm, Monday to Friday.

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Please call (02) 9273 1414 from 9 am to 5 pm, Monday to Friday.

If we are unable to take your call, you can leave a detailed message including:

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We will respond to your enquiries as soon as possible.

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Library Q&A:

Most eresources can be used at home but some are only accessible in the Library. Look for the card icon to see if the eresources is accessible from home.

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Still not able to access? Contact Ask a Librarian with your Library card number and the eresource name and we’ll do our best to help.

Remember you need to be a New South Wales resident and have a Library card or a registered NSW public library card from a participating library to use the Library's eresources at home.

No. You can only access the library's subscription to Ancestry Library Edition on a Library computer in the Governor Marie Bashir Reading Room or on your own device using the Library's free wi-fi.

We're not able to do extensive or ongoing research. You can employ a professional researcher from organisations such as:

Professional Historians Association NSW

Society of Australian Genealogists

The Library does not accept responsibility for any aspect of their work or for any fees incurred. See the Ask a Librarian Service Policy for ways that we can help with your research.

We do not provide a valuation service.

Visit the Australian Government Cultural Gifts Program for a list of approved valuers.

The Library does not accept responsibility for any aspect of their work or for any fees incurred.


Research guides

We’ve prepared guides to help you to independently research using the Library's collections.

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Ask a Librarian Service Guidelines

We can support you to find information in a variety of ways through Ask a Librarian. These guidelines are designed to help you understand the different levels of support that we can provide.