Need help with your research?
Librarians are available to help with your research.
Do you have a quick question?
Chat with a librarian online
Library Chat is available Monday to Friday: 10 am to 5 pm
(Not available weekends and public holidays)
If unavailable, please use our Ask a Librarian form.
Call and leave a message
To speak with a Librarian, please call (02) 9273 1414 and leave a detailed message, including:
- Your full name
- Your best contact number
- A brief outline of your request
We will respond to your enquiries as soon as possible, from 10 am to 5 pm, Monday to Friday.
Would you like more in-depth assistance?
Ask a Librarian
I’m having trouble accessing an eresource at home. What can I do?
Most eresources can be used at home but some are only accessible in the Library. Look for the library building with a card icon to see if the eresources is accessible from home.
Try clearing your cookies and cache, then restart your browser.
Still not able to access? Contact Ask a Librarian with your Library card number and the eresource name and we’ll do our best to help.
Remember you need to be a New South Wales resident and have a Library card or a registered NSW public library card from a participating library to use the Library's eresources at home.
Can I use Ancestry Library Edition from home?
Can the Library do extensive or ongoing research for me?
We're not able to do extensive or ongoing research. You can employ a professional researcher from organisations such as:
The Library does not accept responsibility for any aspect of their work or for any fees incurred. See the Ask a Librarian Service Policy for ways that we can help with your research.