Ask a Librarian

Need help with your research?

Librarians are available to help with your research.

Do you have a quick question?

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Library Chat is available Monday to Friday: 10 am to 5 pm
(Not available weekends and public holidays)

If unavailable, please use our Ask a Librarian form.

Call and leave a message

To speak with a Librarian, please call (02) 9273 1414 and leave a detailed message, including:

Your full name
Your best contact number
A brief outline of your request

We will respond to your enquiries as soon as possible, from 10 am to 5 pm, Monday to Friday.

Would you like more in-depth assistance?

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Library Q&A:

I’m having trouble accessing an eresource at home. What can I do?

Most eresources can be used at home but some are only accessible in the Library. Look for the library building with a card icon to see if the eresources is accessible from home.

Try clearing your cookies and cache, then restart your browser.

Still not able to access? Contact Ask a Librarian with your Library card number and the eresource name and we’ll do our best to help.

Remember you need to be a New South Wales resident and have a Library card or a registered NSW public library card from a participating library to use the Library's eresources at home.

Can I use Ancestry Library Edition from home?

Ancestry Library Edition is only accessible at the Library. You can access Ancestry on a Library computer in the Governor Marie Bashir Reading Room or on your own device using the Library's free wi-fi.

Can the Library do extensive or ongoing research for me?

We're not able to do extensive or ongoing research. You can employ a professional researcher from organisations such as:

Professional Historians Association NSW

Society of Australian Genealogists

The Library does not accept responsibility for any aspect of their work or for any fees incurred. See the Ask a Librarian Service Policy for ways that we can help with your research.